Refund and Exchange Policy


1. A refund or exchange can be made within 15 days of purchase at Customer Service Counter. Customers must present the original invoice, receipt and the product with its packaging and all of its parts intact.

2. The following items are not subject to refund or exchange: cigarettes, liquid, milk powder, cookware, cosmetics and underwear.

3. Products eligible for exchange or refund must fulfill the following conditions:

/Food must be returened before its expiry date

/Tailored clothing must be returned with its original label, care label and size label

4. Customers must return the product to the same PARKnSHOP store where it was purchased

5. The refunded amount will be the same as the original purchased price listed on the receipt

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